Tech Support

I managed to do something productive off of my computer this morning before 10am. Shocking, I know. It’s Julie’s last day here, so we’re having a big American breakfast with pancakes and real maple syrup, and I made scrambled eggs for everyone. Libby made the pancakes which were amazing.

There is so much delicious in this picture.

After breakfast Danielle and Ashley continued work on their papers, Libby and Julie went to Malahide, I edited Libby’s paper, and Kelsey edited mine. Around 3pm Kelsey and I went into Dublin with Julie’s bag, and met Libby and Julie at the bus stop. We rode the bus to the airport to see Julie off, then came home for dinner and more paper editing.

The night could have ended there, but we were visited by a panicked Anders around 10pm. He was still writing his paper, but was having issues with his laptop. While Kelsey and I are fairly good with troubleshooting Windows-based software, this was less of a software issue and more of a the-plastic-casing-around-the-screen-was-partially-disconnected-and-bowing-out-making-it-impossible-to-open-the-computer-all-the-way problem.

Luckily it wasn't the dreaded broken-into-a-million-pieces problem.

I tinkered with it as much as I could before Kelsey and I decided the only real way to see what was wrong, and/or fix the problem was to completely remove the casing around the screen. Armed only with a misfitting screwdriver, a pair of tweezers, and a nail file, we disconnected the case and finally figured out that the right hinge was bent almost 180° in the wrong direction. The metal piece that had been welded was disconnected, leaving a jagged piece near the screen, and a giant block of metal that got in the way of normal laptop functions, such as opening and closing the screen.

According to Google Images, this is a common problem.

We weren’t able to do much beyond diagnostics (come on, we’re MIS majors with manicure equipment), but Anders was happy enough with getting the screen open, so we screwed the screen back on without the casing, and he was able to continue writing his paper on his laptop, which now looks like it got left in a bad part of town for too long.

Technical Training: None.
Diagnostic: Complete.
Outlook: Pessimistic.
Solution: Sub-par.
Taking apart a laptop with tweezers, nail clippers, and a screwdriver: Priceless.
There are some things IT Support will get you. When they’re not around, there’s Kelsey and me.

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